Frequently Asked Questions and Answers About ProCom's Services
Q.Do you require a long-term commitment from your clients? A. No. While we are dedicated to developing long-term relationships with our clients, we do not require any form of long-term contract. We believe that the success of the relationship is contingent upon the ongoing profitability of the program and not upon a binding contract.
Q. What are ProCom's payment terms? A.Since our costs are primarily variable costs, we maintain a "tight ship" in regard to our accounts receivable. Our clients are normally expected to pay setup fees, and our weekly invoices are to be paid within 30 business days.
Q.How soon can I start? A. New projects can usually be set up within 2-3 weeks after the completion of the necessary paperwork. Several factors can either shorten or lengthen this timetable:
Our operation's work flow
Our programmer's work flow
The timeliness of your project information
Extraneous factors like holidays, vacations, or other events
Our operation's work flow
Our programmer's work flow
The timeliness of your project information
Extraneous factors like holidays, vacations, or other events
We are committed to implementing new projects as quickly and as efficiently as possible, and we will make every effort to work around any deadlines or timetables that may affect your project.
Q. How do I receive data from the project? A. Email or fax. Overnight delivery is also available for an extra charge.
Q.Does ProCom answer/make calls in the name of my company? A. Yes. In most cases, your customers/prospects will not realize that they are speaking to a third party. All calls are handled on behalf of your company and in the manner that you choose.
Q. Can I listen to any calls? A. YES! We strongly encourage all of our clients to participate frequently in ProCom's "remote monitoring" program. This program allows our clients to call in from anywhere in the U.S. and listen to live conversations between our representatives and your future customers. We will have personnel from our Client Services, Quality Assurance, and Training departments available to listen with you to assist with any training or quality issues that need to be addressed. This program allows you to monitor the progress of the project and to monitor your customers' reactions to our calls.
Q. How do you charge for your outbound services? A. Our outbound services are contracted on a per minute basis. Management and supervisory time is built into the rate that you pay for the actual TSR's. In addition, computer programming and project development fees are usually charged during the development of any new project to cover our startup costs.
Q. Does ProCom provide the scripts? A. Generally, no. We consider script development to be a combined effort with each of our clients. If you do not have a developed script, we will assist in creating a script from your company information and through conference calls or face-to-face meetings. Our services are truly customized to fit our clients - therefore, we rely on our clients to assist in this process.
Q. Does ProCom provide the database? A. Not normally. Since our services are completely customized, our clients control whom we call, and therefore, they normally provide us with the list. However, we can assist in this process by providing information on reputable list companies, upon request.
Q. How do you charge for Inbound services? A. Inbound services are charged on a per minute basis. We will also charge a one-time setup fee and we require our clients to exceed a weekly minimum amount of usage.
Q. Can ProCom answer my 800 number? A. Yes. If you prefer, you can route the calls on an existing 800 number to our call center. This can be accomplished by changing the routing with your existing carrier or by porting the number over to our telecommunications provider.
For more information about ProCom, Inc., please email
, or call (800) 433-9893 or (641) 784-8841.
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